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You can check the warranty status of your product on the Warranty Check page by entering the serial number or the MAC address of your product.
For step-by-step instructions on how to apply for RMA services online, refer to the RMA process instructions.
The turnaround time for diagnosis, repair, and return of an RMA product can take anywhere between a few days to a few weeks. Contact your Moxa Service Center for an estimate of the current turnaround time.
Moxa Service Centers only provide product repair services and will not be able to provide an early replacement for RMA products.
Customers are responsible for the shipping costs incurred when they send their RMA product to Moxa. Once the product is repaired, Moxa will pay the return shipping costs only for products covered by warranty. If a product is outside of the warranty period, the Customer will be responsible for the shipping costs.
Once the Customer authorizes Moxa to repair the defective product, the total charges will be calculated as per the following table:
*Products within the warranty period as specified in Moxa’s warranty policy and have not been excluded under any of the conditions specified in the “Warranty Exclusions” section of the warranty policy.
No, Moxa does not authorize Customers or Distributors to repair Moxa products. Any unauthorized repair of a product will void the product warranty.
Yes, end users can apply for an RMA request through Moxa’s website. Please visit our Product Repair Service/RMA page.
Repaired products and replacement products come with a 3-month warranty from the date of repair or replacement, or for the remainder of the original warranty period, whichever is longer.
For large-order projects, Customers may purchase a post-warranty repair service. However, some products may have a shorter chipset life cycle, or some parts may have a limited warranty period from the original supplier of the parts. Please contact your local sales representative if you would like to avail this service.
Do not send product accessories unless they are defective or they are the source of the problem. If you would like
to send us product accessories, please follow the RMA process and obtain a RMA case number before shipping the accessories
to a Moxa Service Center.
The warranty period for accessories/peripherals is listed in the Warranty Policy. The warranty coverage for accessories, such as hard drives and solid state drives, which do not carry the Moxa brand name, is limited to and based on the warranty coverage provided by their original manufacturer.
Customers/Distributors should directly contact Moxa’s sales department to place orders for replacement/additional accessories that they require for their products.
Sign in into your My Moxa account and click on the My RMA link under My Moxa to track the status of your RMA request(s).
We stand behind our products with an unwavering commitment to quality. Learn more about the Moxa warranty for your product.
Quickly check the warranty status of your product by simply entering its serial number or MAC address.
Still need assistance with your Moxa product? Get help and save time by initiating an online support request and we will connect you to an expert.