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REPAIR & WARRANTY

Warranty Check

Check the Warranty Coverage of Your Products

ITEM

Type

IDENTIFIER

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Where to find your product information

You can find the serial number, MAC address, model, version, and hardware revision of your product on its product label, or by using the Web UI, CLI, or software console for your product.

  • Serial Number (SN)
  • MAC Address
  • Product Model
  • Firmware Version
  • Hardware Revision

You can find the serial number for your product on a silver label located on the product chassis.

Where to find serial number on silver label
Where to find serial number on silver label

You can find the MAC address for your product on a silver label located on the product chassis.

Where to find MAC address on silver label

You can also get the MAC address from the Web UI, CLI, or software console for your product. Check the product's user manual for more information.

You can find the product model information on a silver label located on the product chassis.

Where to find product model on silver label
Where to find product model on silver label

Product model information is also printed on the front panel of your product, as shown in the following examples:

Where to find product model on chassis
Where to find product model on chassis

You can get the firmware version for your product from the Web UI, CLI, or the software console for your product. Check the product's user manual for additional information.

You can find the hardware revision information for your product on a silver label located on the product chassis.

Where to find hardware revision on silver label
Where to find hardware revision on silver label

Warranty Policy

We stand behind our products with an unwavering commitment to quality. Learn more about the Moxa warranty for your product.

LEARN MORE

Product Repair Service/RMA

Moxa’s product repair service centers provide quick, quality service with complete traceability of your product.

LEARN MORE
Contact Moxa Support

Still need assistance with your Moxa product? Get help and save time by initiating an online support request and we will connect you to an expert.

CONTACT US

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